Privacy Policy

Last Updated: October 26, 2023

Your privacy is as important to us as the quality of our craft. At Fleur-de-lis Form, we are deeply committed to protecting the personal information of our clients and website visitors. This policy outlines what data Fleur-de-lis Form collects, why we collect it, how we use it, and how we protect your information, in compliance with Canadian and Quebec privacy laws.

1. Information We Collect

We collect various types of information to ensure we can provide you with the best possible service and improve your experience with Fleur-de-lis Form.

Personal Information

When you use our contact forms, request a quote, or engage with us directly, we may collect personally identifiable information such as:

  • Your full name
  • Email address
  • Telephone number
  • Project details and specifications you provide voluntarily

Usage Data

As you navigate our website, we automatically collect certain non-personally identifiable information that helps us understand how our site is used and how we can improve it. This may include:

  • Your computer's Internet Protocol (IP) address
  • Browser type and version
  • Pages of our Service that you visit
  • The time and date of your visit
  • The time spent on those pages
  • Unique device identifiers and other diagnostic data

Cookies

Cookies are small data files placed on your device. We use cookies and similar tracking technologies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

2. How We Use Your Information

Fleur-de-lis Form uses the collected data for various purposes, always with transparency and respect for your privacy:

  • To respond to your inquiries and provide accurate project quotes.
  • To manage and complete your custom carpentry and woodwork projects.
  • To improve and maintain our website and services, ensuring a better user experience.
  • To communicate with you regarding your project status, updates, and any relevant information.
  • To detect, prevent, and address technical issues.

Fleur-de-lis Form will never sell, rent, or lease your personal information to third parties. Your trust is paramount, and your data is used exclusively to facilitate our services to you.

3. Your Rights & Contact Information

Under Canadian and Quebec privacy legislation, you have rights regarding your personal data:

  • You have the right to access the personal information we hold about you.
  • You can request that we correct any inaccurate personal information.
  • You can request the deletion of your personal information, subject to certain legal exceptions.

To exercise any of these rights, or if you have any questions about this Privacy Policy, please contact our designated Privacy Officer:

Privacy Officer, Fleur-de-lis Form
Email: info@fleurdelisform.ca
Address: 871 Rue Saint-Louis, Suite 200, Quebec City, Quebec, G1R 3A7, Canada

We will respond to your request within the timeframe required by law.